Refund Policy & Satisfaction Guarantee

1. 14-Day Money-Back Guarantee

We want every customer to experience the immediate ROI of SuperAudit with zero financial hesitation. If you sign up for any paid plan and find that our audits do not surface actionable conversion friction, UX bottlenecks, or revenue recovery opportunities, you are entitled to a 100% full refund within fourteen (14) days of your initial purchase.

2. Eligible Plans & Coverage

The 14-day guarantee covers all self-serve paid tiers purchased directly through our website:

• Starter Plan: Monthly and annual subscriptions covering single-site continuous audits.
• Growth Plan: Monthly and annual subscriptions covering multi-site audits and automated journey testing.
• Agency Plan: Monthly and annual subscriptions covering unlimited domains, white-label client PDF exports, and team seats.
• Founding Member Passes: Any lifetime or grandfathered promotional passes purchased during active campaign windows.

3. How to Request a Refund

Requesting a refund takes less than one minute. You do not need to call a phone number or navigate through a cancellation maze:

1. Send an email from your registered account email to [email protected] or [email protected].
2. Include your account email address and your website URL in the subject line (e.g., Refund Request: yoursite.com).
3. Our billing team will review your ticket and issue the Stripe refund receipt within 1 to 2 business days.

4. Processing & Payout Timelines

Once our billing engineering team approves your request, the refund is initiated immediately via our PCI-compliant payment gateway (Stripe):

• Stripe Confirmation: A formal refund confirmation and credit invoice are dispatched to your email instantly.
• Bank Posting Time: Funds typically appear on your original credit card or bank account statement within 3 to 5 business days, depending on your card issuer's clearing policies.
• Currency: Refunds are returned in the exact currency originally charged, minimizing foreign exchange discrepancy.

5. Subscription Cancellations

If you wish to prevent future billing without requesting a past refund, you can cancel your subscription at any time with a single click in your account settings:

• Go to Account Settings → Billing & Subscriptions in your SuperAudit dashboard.
• Click Cancel Subscription. Your cancellation is confirmed instantly with zero penalty.
• You maintain full access to your audits and report archives until the end of your prepaid billing period, at which point no further charges will occur.

6. Annual Billing & Renewals

Annual billing plans provide an upfront 20% discount (equivalent to 2 months free each year). Annual plans are protected by the same 14-day unconditional money-back guarantee from the date of the initial annual charge.

To prevent unexpected annual renewals, SuperAudit sends automated reminder notifications fourteen (14) days prior to your annual renewal date. If you do not wish to renew, you can cancel prior to the renewal date with no fee.

7. Add-On Scans & Extra Credits

Prepaid add-on scan packages or extra audit credits that remain completely unused are eligible for a full refund within 14 days of purchase. Once audit compute cycles have been consumed to render headless Chromium sessions, credits are non-refundable except under our service downtime SLA.

8. Chargebacks & Direct Fast Resolution

Filing a payment dispute or chargeback with your bank can freeze your account and take anywhere from 60 to 90 days for bank review. Because we offer an unconditional 14-day guarantee, contacting our billing desk directly is always the fastest and easiest way to receive your funds back within 48 hours.