Refund & Cancellation Policy
Last updated: July 31, 2026
1. Subscription Cancellation
You may cancel your monthly subscription to SuperAudit at any time. Cancellation will prevent future automated billing. Once cancelled, your plan will remain active until the end of your current billing period, after which it will not renew. You can trigger cancellation directly from your account dashboard settings or by contacting our help desk at Support.
2. Scan-Based Refund Eligibility
We operate a usage-based refund policy to protect our server scanning resources and API allocations. Refund requests are subject to the number of AI credit scans consumed during the billing cycle:
Each AI credit scan executed deducts exactly 5% of the total monthly subscription fee from your refund amount.
| AI Scans Used | Fee Deduction | Maximum Refund Amount |
|---|---|---|
| 0 scans | 0% | 100% Refund |
| 2 scans | 10% | 90% Refund |
| 5 scans | 25% | 75% Refund |
| 10 scans | 50% | 50% Refund |
| 20 or more scans | 100% | 0% Refund (Not eligible) |
3. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- You have consumed 20 or more AI scans (translating to a 100% deduction fee).
- The request is made after 14 days from the date of the transaction.
- Account suspensions resulting from terms violations (such as unauthorized automated scraping of our platform).
4. Processing Time
Once approved, refunds are processed immediately back to the original payment method (Stripe/Credit Card). Please note that standard banking delays apply, and the funds may take 5 to 10 business days to appear in your account.